Privacy Policy

Tidins Healthcare is a care provider that offers a range of home care services to clients in Kent, London, and surrounding areas. We are committed to protecting and respecting your privacy and personal data. This Privacy Policy explains how we collect, use, and share your personal data, and what rights you have in relation to your data.

What personal data do we collect?

Personal data is any information that relates to an identified or identifiable individual. We may collect and process the following types of personal data about you:

Identity data: such as your name, date of birth, gender, marital status, and national insurance number
Contact data: such as your address, email address, phone number, and emergency contacts
Health data: such as your medical history, medication, allergies, disabilities, and care needs
Financial data: such as your bank account details, payment details, and income information
Service data: such as your care plan, service agreement, feedback, and complaints
Technical data: such as your IP address, browser type, device type, and cookies when you visit our website
Marketing data: such as your preferences for receiving marketing communications from us or third parties

How do we collect your personal data?

We may collect your personal data from various sources, such as:

Directly from you: when you contact us by phone, email, post, or online; when you fill in forms or surveys; when you sign up for our services or newsletters; or when you provide feedback or complaints
From third parties: such as your family members, friends, or carers; your GP or other health professionals; your local authority or social services; or other organisations that refer you to us or work with us to provide you with care services
From our website: when you visit our website or use our online services; we may use cookies or similar technologies to collect technical data about your device and browsing behaviour

How do we use your personal data?

We may use your personal data for various purposes, such as:

To provide you with care services: we use your identity, contact, health, financial, and service data to assess your needs, create and deliver your care plan, manage your account, process your payments, and communicate with you about our services
To comply with our legal obligations: we use your identity, contact, health, financial, and service data to comply with the UK regulatory framework for equality and diversity, the UK GDPR, the Data Protection Act 2018, and other applicable laws and regulations
To improve our services: we use your identity, contact, service, technical, and marketing data to analyse and evaluate our performance,

"Respecting your privacy is our priority. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. We believe in transparency and ensuring that your data is handled responsibly. Your trust is invaluable to us, and we are committed to protecting your privacy every step of the way."

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